{"id":47883,"date":"2025-06-19T18:24:19","date_gmt":"2025-06-19T22:24:19","guid":{"rendered":"https:\/\/ptzoptics.com\/?page_id=47883"},"modified":"2026-07-16T01:00:16","modified_gmt":"2026-07-16T05:00:16","slug":"warranty","status":"publish","type":"page","link":"https:\/\/ptzoptics.com\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

PTZOptics
Warranties<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

PTZOptics is proud to offer some of the most robust warranties in the business. Please find a brief summary of PTZOptics warranty information, as well as a downloadable PDF of our warranty text below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t

Questions?<\/strong> Please reach out to returns@ptzoptics.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload Warranty PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

PTZOptics US Hardware Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Applicable to equipment manufactured starting on 1\/1\/2020<\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

Overview<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

PTZOptics includes a limited parts & labor warranty for all PTZOptics-manufactured products. Warranty lengths are shown in the table below. PTZOptics warrants its manufactured products against defects in materials and workmanship for the period shown below from the date of purchase to the original \u201cend-user\u201d customer. The warranty is valid only if PTZOptics receives proper notice of such defects during the period below. PTZOptics, at its option, will repair or replace products that prove to be defective. PTZOptics manufactures its hardware products from parts and components that are new or equivalent to new per industry standard practices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t
Product Class<\/th>Warranty Period<\/th>\t\t\t\t<\/tr>\n\t\t\t<\/thead>\n\t\t\t\t\t\t
Camera Mount(s)<\/td>10 Years<\/td><\/tr>
Wired PTZ Camera(s) for Indoor Use<\/td>5 Years<\/td><\/tr>
Wired Box Camera(s) for Indoor Use<\/td>5 Years<\/td><\/tr>
Wired Webcam(s) for Indoor Use<\/td>5 Years<\/td><\/tr>
Joystick Controller(s)<\/td>2 Years<\/td><\/tr>
Wireless Infrastructure Product(s)<\/td>1 Year<\/td>\t\t\t\t<\/tr>\n\t\t\t<\/tbody>\n\t\t<\/table>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Warranty FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does the PTZOptics and HuddleCamHD warranty cover?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

PTZOptics and HuddleCamHD offer a limited parts and labor warranty for all manufactured products. The warranty covers our products when operated within their required conditions and with approved peripherals and hardware. Further details can be found within the warranty documentation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the warranty duration?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Warranty durations vary by product. Most cameras have a 5-year duration, and most joysticks have a 2-year duration. Please refer to the chart within the warranty statement for specifics.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I begin a warranty claim, and what do I need to provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All warranty claims must begin by contacting the support department. Please include the serial number, product model, and a comprehensive description of the issue. Photos or a video under 2 minutes long can also be provided as supporting evidence.<\/p>

Once your support ticket has been sufficiently troubleshot with one of our technicians, they will authorize an RMA if deemed necessary and provide you with the next steps towards resolution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I need to claim warranty on a discontinued product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We at PTZOptics and HuddleCamHD will do our best to support all current and past products, even those that are discontinued.
Please contact our returns department, and they will be happy to provide you with information about any warranty exchanges for products we no longer manufacture or sell.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer extended warranties or protection plans?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Currently, we do not offer any extended warranty or protection plans. If you\u2019ve purchased an external warranty or protection plan, please contact the company from which you bought it to initiate any additional warranty circumstances.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat services do you offer for internationally purchased products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please see our international warranty statement for services and procedures for products purchased outside of the United States.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is an advanced replacement, and am I eligible for one?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

An advanced replacement is only offered in urgent cases where the replacement product(s) must be received before the defective product(s) can be returned. These cases are approved on a case-by-case basis. Please contact the returns department for final eligibility determinations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your shipping guidelines?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We receive daily deliveries from all major shipping companies, including FedEx, UPS, and USPS. Prepaid return labels are only provided for products returning to us within the original 60 days of purchase. Please be sure to share your invoice when prompted in order to ensure you receive a label, if eligible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

PTZOptics Technical Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

PTZOptics technicians will determine and discuss the repair costs and\/or replacement criteria with the end-user. PTZOptics Technical Support can be contacted through:<\/p>